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WebUI reports not generating data for larger periods of time selected ie: week or month

WebUI reports not generating data for larger periods of time selected ie: week or month

WebUI reports are not running for week or month, this is happening because the request for the data is timing out. the solution is to increase the timeout setting in the web.config

 

  1. Edit Prognosis\WebUI\IIS\Web.config and locate the <appSettings> section
  2. Insert the <add key="RetryCount" value="6000" />
    1. This will allow 6000*50 = 300,000 millisecond à 5mins of wait time for data transfer from source database to complete
  3. Save and close the file
    1. Now open webUI session and re-run the web report to observe the new behavior.
    2. If you’re still not getting any data, then try increasing the RetryCount to 10mins (12000).

 

This is how the conversion works for that value;
12000*50 = 600,000 millisecond/10mins of wait time for data transfer from source database to complete

 

 

 

 

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Cheers
Levon Lyons
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