cancel
Showing results for 
Search instead for 
Did you mean: 

Upgrading to 12.X removes all navigation views in WebUI

Upgrading to 12.X removes all navigation views in WebUI

DESCRIPTION: 

Upgrading from 11.X to 12.X can remove all navigation views

 

ANALYSIS: 

  • Customer will upgrade from any 11.X version to any 12.X version and they lose their navigation views on the left side, see below

Left side navigation.png

 

RESOLUTION:

  1. Once logged into the WebUI>Navigate to ADMIN in upper right corner
  2. Select Navigation>Scroll down to Configure navigation views
  3. Select view
  4. You will then see everything listed>All of the boxes will be 'UNCHECKED"
  5. Just check the boxes the customer wants and hit Update/Apply
  6. Then check the 'View Systems" page and you'll see all the navigations the customer was looking for

See below for screenshot steps:

 

If my answer helped you today, please give my post a like and be sure to mark the 'Accept Solution' button to help others find the answer!
Cheers
Andy Gjertsen
1 ACCEPTED SOLUTION

Accepted Solutions

Re: Upgrading to 12.X removes all navigation views in WebUI

Ultimately, all you have to do is go back onto Navigation view and check all that you want to display, again, just like you did when you set it up

If my answer helped you today, please give my post a like and be sure to mark the 'Accept Solution' button to help others find the answer!
Cheers
Andy Gjertsen

View solution in original post

1 REPLY 1

Re: Upgrading to 12.X removes all navigation views in WebUI

Ultimately, all you have to do is go back onto Navigation view and check all that you want to display, again, just like you did when you set it up

If my answer helped you today, please give my post a like and be sure to mark the 'Accept Solution' button to help others find the answer!
Cheers
Andy Gjertsen
Webinar: Keep the modern workforce connected

Unified Communications has always been an important part of companies' digital transformation efforts due to its ability to enable rich virtual collaboration and communication. But with COVID-19, we've reached a break-through point.

Join Bill Haskins, Sr. Analyst & Partner, Unified Communications at Wainhouse Research, and John Ruthven, CEO at IR discuss UC challenges companies are experiencing due to the COVOID-19 crisis.

Join webinar
Top Liked Members