Unable to view IMP servers

[PhanindraAtchi]

Hello Team,

We are unable to see IMP servers list in the Dashboard after the devices are reconfigured with new IP's  , But the devices are showing in "Servers" and CUCM page, Please let me know how to resolved this issue.

Regards

Phani

[GeraldC1]

Prognosis does not automatically update IP addresses in its configurations. Try adding an offline subscriber with the new IP address. Keep mindful that "For Cisco v10.x and above, CUP clusters and subscribers cannot be added separately, CUP nodes are part of CUCM clusters." Depending on the version you would add the offline subscriber to the already configured CUP, OR to the already configured CUCM for v10.x and above. Se the relevant Online Help for details. It is a configuration needs doing through the Client. 

Prognosis for Unified Communications > Cisco Unified Presence > Configuration > Prognosis Server Configuration > Using Windows Client > Adding an Offline Subscriber

or for CUCM for v10.x and above

Prognosis for Unified Communications > Cisco Unified Communications Manager > Configuration > Prognosis Server Configuration > Using Windows Client > Adding an Offline Subscriber (IMP)

HTH