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Unable to upload IRFaxes to Case (Resolved or New)

Cedric_Jackson
08 Mountaineer

Unable to upload IRFaxes to Case (Resolved or New)

I am unable to load any files to resolved or new cases

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1 REPLY 1
Adam_Annen
Community Manager

Re: Unable to upload IRFaxes to Case (Resolved or New)

Hi Cedric,

 

I hope you are doing well.

 

Currently, we do have a technical issue on our case portal preventing uploading of files. With our personalised initial reply, our staff are alerting customer's to this and having the files sent via other means.

 

For US cases, this would be emailing irfaxes to support.usa@ir.com (AU= support@ir.com, EU= support.europe@ir.com)

 

We have our affected vendor working on the issue and hope to have this fixed soon.

 

Regards

Adam

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