Threshold Schedule vs Threshold Conditions Schedule

[Alain]

Hello.

I have a Threholds with many Threshold Conditions.

The Thresholds Schedule is set for Monday to Sunday and the Time is set for 24 hours but some Threshold Conditions are set for Monday to Friday and the Time is set for 8:00 AM to 4:00 PM.

The issue is the Alerts are generated outside of the Threshold Condition Timing.

Is the Threshold Schedule over write the Threholds Conditions Schedule ?

Alain,

[Leon_Arens_FNNI]

The Threshold condition on the "Timing" tab should have the "Use Default Time Window" unchecked.  If it is unchecked, it should use the values set within that box.

[Alain]

Of course the "Use Default Days of Week" and the "Use Default Time Window" are unchecked. Also the Threshold is started on more than one Prognosis and I have the same issue.

[SCOTT_BALDWIN]

Hi @Alain,

The schedule in the Timing tab of a Condition normally overrides the Schedule Tab of the Threshold.

When I've seen this issue in the past, it is usually caused by a nearly identical Threshold running on multiple Prognosis Nodes. i.e. Both the Managing Node and Monitoring Node are running the Threshold, but one is unmodified.

A troubleshooting method is to use the Windows Client:

1. Open a Display showing the unwanted alerts.
2. Right click on the Windows with the alert list and select Properties.
3. Click on the sunglasses to show hidden fields.
4. Make the AnalystName and RuleName fields visible using the checkbox column labeled "Visible".
5. Make the NodeName field visible.
6. Click OK and OK again.
7. The alert list should now show columns with the NodeName (source of the alert), AnalystName (Threshold name) and the RuleName  (Condition name).
   
8. The additional fields can be used to know which Prognosis Node and Condition is sending the alerts.

If more focused help is needed, please open a Support case to work directly with us on this issue.

Thank you,
Scott Baldwin

[Leon_Arens_FNNI · Accepted solution]

One of the things I have done is to modify the threshold that is incorrectly triggering to contain new text to help identify it if it is triggering.   Once started if it triggers and contains the new unique text, then I know it is that threshold that is triggering.  If it the event triggers but does not contain the new text, then it is comming from a different similar threshold.

[Alain]

The Threshold Condition is unique and I can cofirm by following Scott method. I will open an IRCase.

Thanks,