Route Group Alert logic

[PhanindraAtchi]

Hello Team,

Can any one explain how route group alert logic works in prognosis. We are receving this alerts but not sure when we i checked in call manager the configuration remains gud. We just wants to know this alert triggers when call hits the .RG?Please brief this

Regards,

Phani

[Scot_Clark]

Hello Phani,

That threshold generates an alert when querying the record CallmanagerRouteGroupShort, and when a 0 is returned for the field " OrderedRouteGroupStatus" on a given interval, the alert will be generated.  0 = down.  Other values are 1 = Degraded, 2 = disabled, 3 = unknown, 4 = Up.

We query that record using Cisco SQL against the CM to get that value. 

Let us know if you have any other questions.