cancel
Showing results for 
Search instead for 
Did you mean: 

Resolving Patch install issues.

Highlighted

Resolving Patch install issues.

How to resolve some patch installation errors.

 

Sometimes patching the Prognosis application can be a frustrating experience because the patch install process can fail.  One common scenario is the “prodbash.pl” error

 

patch-error.PNG

 

 

To fix that error to allow you to continue patching, is to edit the \Prognosis\Patches\catalog file.

Remove the line underlined.

patch-error2.PNG

 

Save and close the catalog file.  Also another additional step that can resolve any patch install errors would be to delete the \Prognosis\Patches\ddelete file.  This is the “delayed delete file” and has come up in some patching issues.

 

patch-error3.PNG

A new file called ddelete will be created the next patch install attempt.

 

The above steps have helped resolve some patch install problems and may help if you experience anything like the above

Tags (2)
Webinar: Keep the modern workforce connected

Unified Communications has always been an important part of companies' digital transformation efforts due to its ability to enable rich virtual collaboration and communication. But with COVID-19, we've reached a break-through point.

Join Bill Haskins, Sr. Analyst & Partner, Unified Communications at Wainhouse Research, and John Ruthven, CEO at IR discuss UC challenges companies are experiencing due to the COVOID-19 crisis.

Join webinar