How to create an IRfax in all versions of Prognosis.

[GeraldC1]

Including an irfax in a support request always ensures efficient investigation. How do we generate an irfax?

[GeraldC1 · Accepted solution]

Generating an IRFax from a Windows, NonStop or Unix/Linux Server - a short video:

on a Windows server console:

Open a File Explorer, navigate to the Prognosis folder, then Server\Configuration , right-click the irfax.bat and select "Run as Administrator" 

on a NonStop terminal session:

change into the subvolume where Prognosis is installed and enter 'run goirfax'; Example:

volume $SUPP.P114

run goirfax

on a Unix / Linux terminal session:

change into the directory where Prognosis is installed, then Server, then Configuration, then run irfax

cd prognosis

cd server

cd configuration

irfax

Details:

If the IR Prognosis Windows Client is not accessible, an IRFax can be generated from a Prognosis server machine by using one of the following methods, based upon the type of operating system.


Microsoft Windows

Step 1 Go to the Prognosis\Server\Configuration folder.

Step 2 Double-click on irfax.bat

The document 'irfax--.zip' will be created in the same folder with all the required environment information.

Step 3 Email the IRFax zip file to Prognosis Technical Support.

HP NonStop

At a TACL prompt:

Step 1 Go to the PROGNOSIS subvolume.

Step 2 Enter the command:

run goirfax, then press Enter

The IRFAX document will be created with all the required information for the environment. This file can be viewed on HP NonStop by using the tedit utility, or the file can be transmitted to a PC where Notepad or any other text file editor can be used.

Step 3 Email the IRFAX document to Prognosis Technical Support.

UNIX

At the command line:

Step 1 Change to the server directory, e.g. cd prognosis/server

Step 2 Type: irfax, then press Enter

The document 'irfax--.zip' will be created in the /configuration directory with all the required environment information.

Step 3 Email the IRFax zip file to Prognosis Technical Support.