Including an irfax in a support request always ensures efficient investigation. How do we generate an irfax?
Solved! Go to Solution.
Generating an IRFax from a Windows, NonStop or Unix/Linux Server - a short video:
on a Windows server console:
Open a File Explorer, navigate to the Prognosis folder, then Server\Configuration , right-click the irfax.bat and select "Run as Administrator"
on a NonStop terminal session:
change into the subvolume where Prognosis is installed and enter 'run goirfax'; Example:
volume $SUPP.P114 run goirfax
on a Unix / Linux terminal session:
change into the directory where Prognosis is installed, then Server, then Configuration, then run irfax
cd prognosis cd server cd configuration irfax
Details:
If the IR Prognosis Windows Client is not accessible, an IRFax can be generated from a Prognosis server machine by using one of the following methods, based upon the type of operating system.
Microsoft Windows
Step 1 Go to the Prognosis\Server\Configuration folder.
Step 2 Double-click on irfax.bat
The document 'irfax--.zip' will be created in the same folder with all the required environment information.
Step 3 Email the IRFax zip file to Prognosis Technical Support.
HP NonStop
At a TACL prompt:
Step 1 Go to the PROGNOSIS subvolume.
Step 2 Enter the command:
run goirfax, then press Enter
The IRFAX document will be created with all the required information for the environment. This file can be viewed on HP NonStop by using the tedit utility, or the file can be transmitted to a PC where Notepad or any other text file editor can be used.
Step 3 Email the IRFAX document to Prognosis Technical Support.
UNIX
At the command line:
Step 1 Change to the server directory, e.g. cd prognosis/server
Step 2 Type: irfax, then press Enter
The document 'irfax--.zip' will be created in the /configuration directory with all the required environment information.
Step 3 Email the IRFax zip file to Prognosis Technical Support.
Generating an IRFax from a Windows, NonStop or Unix/Linux Server - a short video:
on a Windows server console:
Open a File Explorer, navigate to the Prognosis folder, then Server\Configuration , right-click the irfax.bat and select "Run as Administrator"
on a NonStop terminal session:
change into the subvolume where Prognosis is installed and enter 'run goirfax'; Example:
volume $SUPP.P114 run goirfax
on a Unix / Linux terminal session:
change into the directory where Prognosis is installed, then Server, then Configuration, then run irfax
cd prognosis cd server cd configuration irfax
Details:
If the IR Prognosis Windows Client is not accessible, an IRFax can be generated from a Prognosis server machine by using one of the following methods, based upon the type of operating system.
Microsoft Windows
Step 1 Go to the Prognosis\Server\Configuration folder.
Step 2 Double-click on irfax.bat
The document 'irfax--.zip' will be created in the same folder with all the required environment information.
Step 3 Email the IRFax zip file to Prognosis Technical Support.
HP NonStop
At a TACL prompt:
Step 1 Go to the PROGNOSIS subvolume.
Step 2 Enter the command:
run goirfax, then press Enter
The IRFAX document will be created with all the required information for the environment. This file can be viewed on HP NonStop by using the tedit utility, or the file can be transmitted to a PC where Notepad or any other text file editor can be used.
Step 3 Email the IRFAX document to Prognosis Technical Support.
UNIX
At the command line:
Step 1 Change to the server directory, e.g. cd prognosis/server
Step 2 Type: irfax, then press Enter
The document 'irfax--.zip' will be created in the /configuration directory with all the required environment information.
Step 3 Email the IRFax zip file to Prognosis Technical Support.
Unified Communications has always been an important part of companies' digital transformation efforts due to its ability to enable rich virtual collaboration and communication. But with COVID-19, we've reached a break-through point.
Join Bill Haskins, Sr. Analyst & Partner, Unified Communications at Wainhouse Research, and John Ruthven, CEO at IR discuss UC challenges companies are experiencing due to the COVOID-19 crisis.
Join webinarMembers | Likes |
---|---|
23 | |
15 | |
14 | |
8 | |
8 |