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Prognosis PerfCounter Error

05 Base Camper

Prognosis PerfCounter Error

We have an error streaming in EventViewer complaining about a perfcounter.  Here is the general timeline of events.  Sunday night at 6pm the WMI service crashed. Then Monday night around 10pm the postilion counters were gone and an error kept popping up when opening the perfmance monitor.  Fixes were attempted, but it didn't work and Prognosis was bounced as part of that which we believe is when the error started. This morning the server was rebooted and a ton of counters were reenabled, but when Prognosis was started again that error persisted.  The error is below.  Does anyone have experience with this?  The error is below.

 

Log Name: Application
Source: Prognosis
Date: 12/2/2020 11:44:10 AM
Event ID: 4000
Task Category: None
Level: Warning
Keywords: Classic
User: N/A
Computer: *****
Description:
The description for Event ID 4000 from source Prognosis cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

IRPOSTIL 11.4.0 012984 - Internal program error - Object 223 of 419 (tot_max=12813032 tot_running=3732880): Error in Registry - PerfCounter 19382 greater than max(13676)

the message resource is present but the message is not found in the string/message table

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Prognosis" />
<EventID Qualifiers="8954">4000</EventID>
<Level>3</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2020-12-02T17:44:10.000000000Z" />
<EventRecordID>70993714</EventRecordID>
<Channel>Application</Channel>
<Computer>*****</Computer>
<Security />
</System>
<EventData>
<Data>IRPOSTIL 11.4.0 012984 - Internal program error - Object 223 of 419 (tot_max=12813032 tot_running=3732880): Error in Registry - PerfCounter 19382 greater than max(13676)</Data>
</EventData>
</Event>

3 REPLIES 3
05 Base Camper

Re: Prognosis PerfCounter Error

Just for addeded info, the same error is streaming in the wvlog as well.

Re: Prognosis PerfCounter Error

Hello @Joshua_West,

 

You have tried all the standard troubleshooting items. At this point, it is appropriate to open a Support Case for further investigation.

 

Please include:

  • The text shared in this post.
  • irfax from the Prognosis node.
  • Screen capture(s) of any additional data.

 

Thank you,

Scott Baldwin

 

05 Base Camper

Re: Prognosis PerfCounter Error

Thank you Scott.  A case has been opened at this time.

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