Prognosis 11.5 Installation Issue

[ksommerer]

Trying to install Prognosis 11.5.  Sometimes it installs other times not.

When it doesn't it gives the error: 

"Product: Prognosis -- Prognosis includes both 32-bit and 64-bit components and requires both Microsoft Visual C++ 2013 Redistributables.  Please install Microsoft Visual C++ 2013 Redistributable (x86) and try again."

This error is not correct as both redistributables are already installed.  Yet it won't let me move forward.

[SCOTT_BALDWIN]

Hello,

The error "Product: Prognosis -- Prognosis includes both 32-bit and 64-bit components and requires both Microsoft Visual C++ 2013 Redistributables. Please install Microsoft Visual C++ 2013 Redistributable (x86) and try again" is misleading if the Microsoft Visual C++ 2013 Redistributable (x86) libraries have already been installed.

If the installed "Microsoft Visual C++ 2013 Redistributable (x86)" libraries are newer than the ones provided in the Prognosis Installer, the error is returned.

Corrective action:

• Uninstall all the Microsoft Visual C++ 2013 Redistributable libraries.
• Run the Prognosis installer again.
  • The Microsoft Visual C++ 2013 Redistributable libraries included with Prognosis will be installed.
  • The Prognosis Installer may stop after installing the Microsoft Visual C++ 2013 Redistributable libraries and not continue to install Prognosis. If this happens, run the Prognosis installer again to continue the installation process.
  • If a similar error is returned for other versions of the Microsoft Visual C++ Redistributable libraries, those will need to be uninstalled as well before the Prognosis Installer will run successfully.
• If needed, the newer Microsoft Visual C++ Redistributable libraries can be installed again after the Prognosis installation is completed.

Thank you,

Scott Baldwin

[ksommerer]

Scott,

So you are saying if someone has a newer 2013 version but also have the ones needed by the installer it still doesn't work?

The prerequistes I have on my PC are the ones that are in the Prerequisites folder that came with the install.  They are also the newest version of 2013 I have installed so no other version should be taking over.  I still get the message.

I can go through uninstalling and re-installing but this makes it difficult when needing to push to many PCs using SCCM as PCs have different versions of the redistributables.  My script ensures that PCs get the ones requested by the installer.  But as evident that doesn't matter as I continue to get the error.

This needs to be deployed silently to the end users, so my script first installs the 2013 Redistributables then installs Prognoisis using the MSI.  If there is a way to completely install (both Prognosis & Prereqs) silently using the .exe let me know.

Thanks

[SCOTT_BALDWIN]

Hello,

The Microsoft Visual C++ Redistributable error is because Prognosis looks for a specific version of the C++ libraries. Although Prognosis workes with the newer versions of the 2013 and 2017 C++ libraries, if the C++ libraries detected by the Prognosis installer do not exactly match the version Prognosis is expecting, the error will be returned.

If the C++ library versions being installed exactly match the versions provided by the Prognosis installer, the error is likely returned because the required C++ is present, but a newer version is also present. The solution has been to remove all the 2013 and 2017 C++ libraries installed and let the Prognosis installer add the required C++ libraries. This process works for very well for an attended Prognosis installation, but may need some modification for unattended installations.

Use the following for unattended Prognosis installations:

1. Uninstall all 2013 and 2017 Microsoft Visual C++ Redistributable libraries from the server.
2. Run the Prognosis installer to install the C++ libraries.
   • Alternately, the two 2013 and two 2017 C++ library versions required by Prognosis could be installed instead of using the Prognosis installer.
3. Run the Prognosis installer to install Prognosis.

Thank you,

Scott Baldwin

[ksommerer]

Scott,

So I manually uninstalled all 2013 and 2017 versions from my PC then ran the install script:

"vcredist2013_x64.exe" /install /quiet /norestart
"vcredist2017_x64.exe" /install /quiet /norestart
"vcredist2013_x86.exe" /install /quiet /norestart
"vcredist2017_x86.exe" /install /quiet /norestart

msiexec.exe /i prognosis11.5.0.msi /quiet ACCEPTENDUSERLICENSEAGREEMENT=1 ADDLOCAL=WindowsClient

It installed all of the prereqs, but I get the same error.  The only 2013 and 2017 redistributables on my PC are the ones that are included with Prognosis.

[SCOTT_BALDWIN]

Hello,

The unattended installation failures will need additional investigation. The complexity of this issue would best be addressed by opening a Support case to work directly with the Support team. Please let me know if you additional questions.

Thank you,

Scott Baldwin

[Prakash]

An additional comment to note..

The prognosis only allows to install 32bit and 64 bit together.

If already a 64 bit exist on the system , it wont install the second part of 32 bit and carry on.

So I had to uninstall the whole Microsoft Visual C++ from the system and reinstall everything right from scratch using setup file and Prognosis Installer. Even the Temporary files which it created were removed.

All good for now.

Thanks for assisting.