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Password failing in advanced reporter

RD
05 Base Camper

Password failing in advanced reporter

We had to change our AD passwords and now we get the following error but we have no idea where to change the password that is failing.

Processing...
Job on line 27 of the rollup schedule table began at 2021-04-12 13:38:47
Status: Running
Running Command: BigDataInsight\UC\SSIS\cmdgwy.bat
Status: Command BigDataInsight\UC\SSIS\cmdgwy.bat, on line 27 completed with exit code 1
Status: Output for Command BigDataInsight\UC\SSIS\cmdgwy.bat, on line 27.
--------------------
E:\Prognosis\Server\Configuration>set /a result1=0
E:\Prognosis\Server\Configuration>set /a result2=0
E:\Prognosis\Server\Configuration>set /a result3=0
E:\Prognosis\Server\Configuration>REM Load lookup CSV files
E:\Prognosis\Server\Configuration>pushd E:\Prognosis\Server\Configuration\
E:\Prognosis\Server\Configuration>call irperl "E:\Prognosis\Server\Configuration\BigDataInsight\UC\SSIS\LoadCSVFiles.pl" --dest-db "BigDataInsightUC" --sql-server "SPW099SQL05.compucom.local"  2>&1
Processing Descriptions...
Done.
Job 'PrognosisBDI_UC_Start_ETL' started successfully.
message                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           
Unable to start execution of step 1 (reason: Error authenticating proxy compucom\$progsqladmin, system error: Logon failure: unknown user name or bad password.).  The step failed.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            
The job failed.  The Job was invoked by User COMPUCOM\$progsqladmin.  The last step to run was step 1 (PrognosisBDI_UC_Start_ETL_cmd).                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                              
(2 rows affected)
                                           
--------------------------------------------
Prognosis run ETL Failure ( Status : 0 )   
--------------------
Job on line 31 of the rollup schedule table began at 2021-04-12 13:38:53
Source database: UCSC-Reports
Source node: \SPW099PGN14
Target summary template: file:IPTM\CUCS\UCSC-Reports 5 Minutes.txt
Target database:
Target node: Current Node
Status: Running for \SPW099PGN14 at 2021-04-12 13:38:53
Status: Complete - Successful
Job on line 31 of the rollup schedule table finished at 2021-04-12 13:39:01
...Complete

<< Command Completed >>
 
Thank you

 

2 REPLIES 2
RD
05 Base Camper

Re: Password failing in advanced reporter

Update.

 

I get the username password error when trying to access the BigDataInsight databases even though they are running.

 

Thank you

Adam_Annen
Community Manager

Re: Password failing in advanced reporter

Hi ,

 

Have you tried updating the following two passwords on the Prognosis Advanced Reporting Node?

Command:UC

DB:UC

 

Below is an online help topic with steps on how to make the actual edits in either interface.

https://help.prognosis.com/server/119/security/recommendations-for-the-system-layer/passwords-config...

 

Hope this helps.

Adam

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