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Mailbox Quotas is not populating on unity reporting page in prognosis server

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10 Guide

Mailbox Quotas is not populating on unity reporting page in prognosis server

Hi All,

 

We have observed that Mailbox Quotas is not populating on unity reporting page in prognosis server.

Can anyone help me with detail steps how to resolve this issue. 

 

 

Mailbox Quotas.PNG

 

 

Thanks,

Venkatesh

4 REPLIES 4

Re: Mailbox Quotas is not populating on unity reporting page in prognosis server

Hi Venkatesh,

 

this data is typically collected over CLI (via SSH). So what I would check is the following:

 

1. Check in the Prognosis Admin Webpage if there are credentials for CLI configured for the CUC cluster

2. If yes, put a SSH client like putty on the Prognosis Monitoring server and try to log in  to the CUC server

3. If that also works, check under C:\Prognosis\Server\Configuration. There is a ir<clustername>.log file which could have some useful messages

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05 Base Camper

Re: Mailbox Quotas is not populating on unity reporting page in prognosis server

Hello stefan,

 

We are getting below error in the log file, Please let me know how can i resolve this

 

02/07/2019 00:30:07 IRFNB-UN perfmont 000001215 T7096 [CXpPerfmonTask:Smiley Surprisedperator() ] 0000018A1EA21250 [\FNB-UNITY:FNBSMVM1], group [CUC], interval [212428801807482502], ERROR: https://10.10.0.13:8443/perfmonservice/services/PerfmonPort: SOAP-ENVSmiley Frustratederver: HTTP Error
02/07/2019 00:30:35 IRFNB-UN perfmont 000000468 T5224 [CXpPerfmonTask::UpdateInstancesForObject ] 0000018A1EA21250 [\FNB-UNITY:FNBSMVM1], group [CUCSystem], interval [212428801835096275], ERROR: https://10.10.0.13:8443/perfmonservice/services/PerfmonPort: SOAP-ENVSmiley Frustratederver: HTTP Error
02/07/2019 00:30:35 IRFNB-UN perfmont 000000468 T5224 [CXpPerfmonTask::UpdateInstancesForObject ] 0000018A1EA21250 [\FNB-UNITY:FNBSMVM1], group [CUCSystem], interval [212428801835096275], ERROR: https://10.10.0.13:8443/perfmonservice/services/PerfmonPort: SOAP-ENVSmiley Frustratederver: HTTP Error
02/07/2019 00:30:35 IRFNB-UN perfmont 000000468 T5224 [CXpPerfmonTask::UpdateInstancesForObject ] 0000018A1EA21250 [\FNB-UNITY:FNBSMVM1], group [CUCSystem], interval [212428801835096275], ERROR: https://10.10.0.13:8443/perfmonservice/services/PerfmonPort: SOAP-ENVSmiley Frustratederver: HTTP Error
02/07/2019 00:30:35 IRFNB-UN perfmont 000000468 T5224 [CXpPerfmonTask::UpdateInstancesForObject ] 0000018A1EA21250 [\FNB-UNITY:FNBSMVM1], group [CUCSystem], interval [212428801835096275], ERROR: https://10.10.0.13:8443/perfmonservice/services/PerfmonPort: SOAP-ENVSmiley Frustratederver: HTTP Error
02/07/2019 00:30:35 IRFNB-UN perfmont 000000468 T5224 [CXpPerfmonTask::UpdateInstancesForObject ] 0000018A1EA21250 [\FNB-UNITY:FNBSMVM1], group [CUCSystem], interval [212428801835096275], ERROR: https://10.10.0.13:8443/perfmonservice/services/PerfmonPort: SOAP-ENVSmiley Frustratederver: HTTP Error
02/07/2019 00:30:35 IRFNB-UN perfmont 000000468 T5224 [CXpPerfmonTask::UpdateInstancesForObject ] 0000018A1EA21250 [\FNB-UNITY:FNBSMVM1], group [CUCSystem], interval [212428801835096275], ERROR: https://10.10.0.13:8443/perfmonservice/services/PerfmonPort: SOAP-ENVSmiley Frustratederver: HTTP Error
02/07/2019 00:30:35 IRFNB-UN perfmont 000001215 T5224 [CXpPerfmonTask:Smiley Surprisedperator() ] 0000018A1EA21250 [\FNB-UNITY:FNBSMVM1], group [CUCSystem], interval [212428801835096275], ERROR: https://10.10.0.13:8443/perfmonservice/services/PerfmonPort: SOAP-ENVSmiley Frustratederver: HTTP Error
02/07/2019 00:30:39 (null) perfmont 000000468 T4368 [CXpPerfmonTask::UpdateInstancesForObject ] 0000018A1EA21430 [\FNB-UNITY:FNBSMVM1], group [CUC], interval [212428801838083169], ERROR: https://10.10.0.13:8443/perfmonservice/services/PerfmonPort: SOAP-ENVSmiley Frustratederver: HTTP Error
02/07/2019 00:30:39 (null) perfmont 000000468 T4368 [CXpPerfmonTask::UpdateInstancesForObject ] 0000018A1EA21430 [\FNB-UNITY:FNBSMVM1], group [CUC], interval [212428801838083169], ERROR: https://10.10.0.13:8443/perfmonservice/services/PerfmonPort: SOAP-ENVSmiley Frustratederver: HTTP Error
02/07/2019 00:30:39 (null) perfmont 000000468 T4368 [CXpPerfmonTask::UpdateInstancesForObject ] 0000018A1EA21430 [\FNB-UNITY:FNBSMVM1], group [CUC], interval [212428801838083169], ERROR: https://10.10.0.13:8443/perfmonservice/services/PerfmonPort: SOAP-ENVSmiley Frustratederver: HTTP Error
02/07/2019 00:30:39 (null) perfmont 000001215 T4368 [CXpPerfmonTask:Smiley Surprisedperator() ] 0000018A1EA21430 [\FNB-UNITY:FNBSMVM1], group [CUC], interval [212428801838083169], ERROR: https://10.10.0.13:8443/perfmonservice/services/PerfmonPort: SOAP-ENVSmiley Frustratederver: HTTP Error

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Community Manager

Re: Mailbox Quotas is not populating on unity reporting page in prognosis server

This looks different to the original problem? Anyway, these errors identify a problem with the Cisco server side. Put that perfmon address into a web browser to find out more. See attached pics showing how. If it is password, make sure to put the current password into Prognosis. Then may try restart the SOAP Services on the Cisco. Otherwise it could be a more serious problem that teh Cisco is not responding that Cisco TAC should be able to help with. 

 

HTH

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alumni

Re: Mailbox Quotas is not populating on unity reporting page in prognosis server

perfmon-URL.pngperfmon-URL-test-2-of-3.pngperfmon-URL-test-3-of-3.png

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