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Link to log a Support ticket

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MickDhanraj
Staff
Staff
‎09-25-2018 04:46 AM
‎09-25-2018 04:46 AM

Link to log a Support ticket

customer says 'It might be useful for there to be a link to log a ticket on the Contact Support Page on the Prognosis Community site.

The only thing there was a link to contact support via email…' - I agree. Can this be done?

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Levon_Lyons
Community Manager
Community Manager
‎09-26-2018 07:39 AM
‎09-26-2018 07:39 AM

Re: Link to log a Support ticket

Hi Mick,

 

From my understanding it will be possible to log a support ticket through the community, but that function is still being worked on. once it gets completed im sure there will be links all over to log tickets. Hope this helps. 

If my answer helped you today, please give my post a like and be sure to mark the 'Accept Solution' button to help others find the answer!
Cheers
Levon Lyons

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Levon_Lyons
Community Manager
Community Manager
‎09-26-2018 07:39 AM
‎09-26-2018 07:39 AM

Re: Link to log a Support ticket

Hi Mick,

 

From my understanding it will be possible to log a support ticket through the community, but that function is still being worked on. once it gets completed im sure there will be links all over to log tickets. Hope this helps. 

If my answer helped you today, please give my post a like and be sure to mark the 'Accept Solution' button to help others find the answer!
Cheers
Levon Lyons

View solution in original post

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GeraldC1
Community Manager
Community Manager
‎11-04-2018 02:08 PM
‎11-04-2018 02:08 PM

Re: Link to log a Support ticket

The integrated Support Case Portal is coming soon. In the mean time here is a link to the current Customer Support Case Portal.

http://support.ir.com

HTH

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