Solved: Link to log a Support ticket

MickDhanraj · ‎09-25-2018

customer says 'It might be useful for there to be a link to log a ticket on the Contact Support Page on the Prognosis Community site.

The only thing there was a link to contact support via email…' - I agree. Can this be done?

Levon_Lyons · ‎09-26-2018

Hi Mick,

From my understanding it will be possible to log a support ticket through the community, but that function is still being worked on. once it gets completed im sure there will be links all over to log tickets. Hope this helps.

If my answer helped you today, please give my post a like and be sure to mark the 'Accept Solution' button to help others find the answer!
Cheers
Levon Lyons

View solution in original post

Levon_Lyons · ‎09-26-2018

Hi Mick,

From my understanding it will be possible to log a support ticket through the community, but that function is still being worked on. once it gets completed im sure there will be links all over to log tickets. Hope this helps.

If my answer helped you today, please give my post a like and be sure to mark the 'Accept Solution' button to help others find the answer!
Cheers
Levon Lyons

GeraldC1 · ‎11-04-2018

The integrated Support Case Portal is coming soon. In the mean time here is a link to the current Customer Support Case Portal.

http://support.ir.com

HTH

Link to log a Support ticket

Link to log a Support ticket

Re: Link to log a Support ticket

Re: Link to log a Support ticket

Re: Link to log a Support ticket

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