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KB00003366 - Wvlog error: Please check username/password or network connectivity

Community Manager

KB00003366 - Wvlog error: Please check username/password or network connectivity

Description: Your wvlog has an error similar to: 

2015-10-31 11:21:33 00031402 cstatep 00183 IRLYNC 10.3.0 004164 - PACE gatherer error. 31402 Please check username/password or network connectivity. 

Cause: In the above example we can see the collector the error is logged against is the IRLYNC Process (It could be other collectors). The error is alerting you to the fact that the logon has failed when trying to connnect to one of the collectors data sources. With Lync this could be: 

1. WMI to any Lync Server 
2. LDAP to the Ldap Server configured in prognosis 
3. SQL to the Lync SQL Server configured in prognosis 

To know which it might be, look at your displays and see what type of data is missing: 

- Call data indicates it is the SQL Password entry that is missing 
- Server information like busy CPU or MEMORY or even contactability indicates it could be the WMI Password entry 
- Lack of Users on the Users Display indicates it is LDAP Data and you should validate that the password configured for LDAP is correct 

Sometimes the user for all 3 could even be the same one. 

Solution: Check that the user and password work. One way to test a windows account is to hold down the shift kley while right clicking the Command Prompt shortcut and selecting 'Run as a different user'. Then try loggin in as that windows user. 

If you are sure of the logon, simply try retyping it in the PASSWORDS Configuration in Prognosis.

If my answer helped you today, please give my post a like and be sure to mark the 'Accept Solution' button to help others find the answer!
Cheers
Levon Lyons
1 REPLY 1
Community Manager

Re: KB00003366 - Wvlog error: Please check username/password or network connectivity

This post is dedicated to Prognosis Self-Monitoring, supplying KB articles for resource on the event your alerted for an issue within your Prognosis environment.

 

What is PSM?

The Prognosis Self-Monitoring solution is a Threshold with supporting displays/dashboards and is designed to help

Prognosis administrators to simplify managing their Prognosis environment and detect issues in Prognosis from a top

level managing node.

 

How do I get PSM on my Prognosis environment?

Send an email to Support USA Support.USA@ir.com requesting the install of Prognosis Self-Monitoring.

If my answer helped you today, please give my post a like and be sure to mark the 'Accept Solution' button to help others find the answer!
Cheers
Levon Lyons
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