cancel
Showing results for 
Search instead for 
Did you mean: 

KB00003365 - Wvlog error: Unable to create a raw socket. 10013 Create error (IRSNMPTR)

Community Manager

KB00003365 - Wvlog error: Unable to create a raw socket. 10013 Create error (IRSNMPTR)

Description: You are receiving a wvlog error similar to the following: 

2015-11-18 14:57:27 00018501 udphsocp 00554 IRSNMPTR 10.4.0 004040 - Unable to create a raw socket. 10013 Create error (IRSNMPTR). 

Caused: The SNMP Traps in process irsnmptraps.exe needs exclusive access to open a listener on port 162. Something else on your Prognosis server is already using this port. It could even be the NORTEL collector in prognosis. 

Solution: You can only have 1 trap receiver using port 162 per server. You have two options: 

1. DIsable the other process that is listening on this port if this was unintended 
Running the following command may help you locate the offending process 
netstat -ano | findstr 162 command 

From the above look for the PID in yoru running processes. 

2. If you need both snmp trap receivers, then the second one needs to be configured to use a different port. 

I.e. 
To change SNMPTRAPS Collector - edit the SNMPTRAPS Configuration in prognosis and change the following line and click start: 
!TRAPPORT (162) 
or 
TRAPPORT (162) 

Change the value to something else and remove the comment (!) from in front of it if it exists. 

To Change the NORTEL Collector - Edit the NORTEL_PBX configuration in Prognosis and change the following line and click start: 
DEFINE TRAPPORT(#GlobalDefault, port=162)

If my answer helped you today, please give my post a like and be sure to mark the 'Accept Solution' button to help others find the answer!
Cheers
Levon Lyons
1 REPLY 1
Highlighted
Community Manager

Re: KB00003365 - Wvlog error: Unable to create a raw socket. 10013 Create error (IRSNMPTR)

This post is dedicated to Prognosis Self-Monitoring, supplying KB articles for resource on the event your alerted for an issue within your Prognosis environment.

 

What is PSM?

The Prognosis Self-Monitoring solution is a Threshold with supporting displays/dashboards and is designed to help

Prognosis administrators to simplify managing their Prognosis environment and detect issues in Prognosis from a top

level managing node.

 

How do I get PSM on my Prognosis environment?

Send an email to Support USA Support.USA@ir.com requesting the install of Prognosis Self-Monitoring.

If my answer helped you today, please give my post a like and be sure to mark the 'Accept Solution' button to help others find the answer!
Cheers
Levon Lyons
Webinar: Keep the modern workforce connected

Unified Communications has always been an important part of companies' digital transformation efforts due to its ability to enable rich virtual collaboration and communication. But with COVID-19, we've reached a break-through point.

Join Bill Haskins, Sr. Analyst & Partner, Unified Communications at Wainhouse Research, and John Ruthven, CEO at IR discuss UC challenges companies are experiencing due to the COVOID-19 crisis.

Join webinar
Top Liked Members