IRGUI Crashing looking at a NonStop server

[Aime]

Desktop client GUI keeps crashing when viewing a NonStop server.

[Aime]

---

@Aime wrote:

Desktop client GUI keeps crashing when viewing a NonStop server.

---

You may come across some issues where the IRGUI crashes. There are some troubleshooting steps you can try first to see if it will fix the issue.

NOTE: A GUI only install cannot be a different version than what the NonStop server is. If the version is different, either the customer needs to upgrade their client only to a full version OR upgrade to match the NSK to the GUI.

Step 1:​​​​​​​

Change the compatibility mode on the GUI executable.

1. Navigate to "\Prognosis\User Interface\irgui.exe".
2. Select and right click on irgui.exe
3. Select Properties and then the Compatibility Tab.
4. Under Compatibility mode, check the box for Run this program. Choose the Windows XP (Service Pack 3) option.
5. Click Apply at the bottom, then OK.

Step 2:

On the NSK, find the file irnetrti, and change the limit to 20 up to 40. Restart the GUI on the Windows server and then try to view the display. Use the command: fup copy innetrti

[Aime · Accepted solution]

You may come across some issues where the IRGUI crashes. There are some troubleshooting steps you can try first to see if it will fix the issue.

NOTE: A GUI only install cannot be a different version than what the NonStop server is. If the version is different, either the customer needs to upgrade their client only to a full version OR upgrade to match the NSK to the GUI.

Option 1:​​​​​​​

Change the compatibility mode on the GUI executable.

1. Navigate to "\Prognosis\User Interface\irgui.exe".
2. Select and right click on irgui.exe
3. Select Properties and then the Compatibility Tab.
4. Under Compatibility mode, check the box for Run this program. Choose the Windows XP (Service Pack 3) option.
5. Click Apply at the bottom, then OK.

Option 2:

On the NSK, find the file irnetrti, and change the limit to 20 up to 40. Restart the GUI on the Windows server and then try to view the display. Use the command: fup copy innetrti