How to suppress Prognosis alerts?

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How to suppress Prognosis alerts?

Alert Suppression

 

Under some circumstances you may want to suppress alerts such as during the scheduled maintenance times or the holiday time. Prognosis provides multiple ways to suppressing alerts:

 

Threshold Schedule Tab

 

Individual Threshold Condition’s Timing Tab (Note, this tab overwrites the Threshold's Schedule tab.)

 

Global Suppression for Threshold

To suppress alerts from all thresholds, enable the following statement in ALERTS Configuration:

 

SUPPRESS-THRESHOLD()

 

Note, all the thresholds are still running but won't trigger any alerts. The benefit of this statement is to suppress alerts without stopping all thresholds. Stopping all thresholds can stop the alerts but you will have to manually start the thresholds when the maintenance window is over.

 

Also note, the SCHEDULE configuration does NOT suppress any alerts. It is only used for Availability monitoring, ie, the downtime in the scheduled time will not be counted into the Availability.

 

Start Disabled checkbox in Threshold

This is for individual condition only.

 

DISABLED statement in Analyst rule definition

This is for individual rule only.

 

SNMP trap alerts suppression for Threshold per customer/server (configured via webUI)

This is for SNMP trap alert only.

 

Configuration Items - Customer List

Suppress alerts for particular customers for enahnced Prognosis Alerts. 

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