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Excel Error when trying to export in WebUI 11.7 Patch 1 & 2

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Excel Error when trying to export in WebUI 11.7 Patch 1 & 2

There is an export function to export to Excel. This is a known issue with either Upgrading to 11.7 or installing 11.7.

The quick answer to this post is install 11.7 Patch 3.  Video and instructions are below

If my answer helped you today, please give my post a like and be sure to mark the 'Accept Solution' button to help others find the answer!
Cheers
Andy Gjertsen
1 ACCEPTED SOLUTION

Accepted Solutions
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Re: How to fix Unable to export mashup data to Excel for 11.7 Patch 2 install/upgrade

Details:
The issue/error occured in 11.7 P1 & 2 whether it was an upgrade to 11.7 or fresh install. When navigating to Key Displays/Mashups on the View Systems WebUI page>then selecting "Excel Export">the error below pops up then the page redirects back to the Key Displays/Mashups page
 
 
Solution Summary:

1. Log onto community.ir.com

2. Navigate to 'Software tab' at the top of the screen in the middle

3. Select 'Downloads'

4. Select 11.7 Installer & Patches

5. Scroll down to Prognosis Patches

6. Find Prognosis 11.7 Patch 3 (Installer) if it's a Windows Environment

7. Should be this: win.exe

 

**NOTE**

Quick answer to this without watching the video is install Patch 3 (11.7).

If my answer helped you today, please give my post a like and be sure to mark the 'Accept Solution' button to help others find the answer!
Cheers
Andy Gjertsen

View solution in original post

1 REPLY 1
Highlighted

Re: How to fix Unable to export mashup data to Excel for 11.7 Patch 2 install/upgrade

Details:
The issue/error occured in 11.7 P1 & 2 whether it was an upgrade to 11.7 or fresh install. When navigating to Key Displays/Mashups on the View Systems WebUI page>then selecting "Excel Export">the error below pops up then the page redirects back to the Key Displays/Mashups page
 
 
Solution Summary:

1. Log onto community.ir.com

2. Navigate to 'Software tab' at the top of the screen in the middle

3. Select 'Downloads'

4. Select 11.7 Installer & Patches

5. Scroll down to Prognosis Patches

6. Find Prognosis 11.7 Patch 3 (Installer) if it's a Windows Environment

7. Should be this: win.exe

 

**NOTE**

Quick answer to this without watching the video is install Patch 3 (11.7).

If my answer helped you today, please give my post a like and be sure to mark the 'Accept Solution' button to help others find the answer!
Cheers
Andy Gjertsen

View solution in original post

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