Events across multiple timed threshold

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Events across multiple timed threshold

Hello,

 

What should happen when a threshold with a time of day criteria has an open event and the period ends?  And what happens if a similar threshold but for the following time period exists but with say the same criteria?

 

Should it:

  • The original event will stay open and retrigger for the next period, leaving me with two events?
  • The original even will close, and the new event will retrigger for the new period?
  • The original event will stay open and the new event period trigger will not open because it has the same criteria other than timeframe?
  • Other

Thanks,

Henry

3 REPLIES 3
Community Manager

Re: Events across multiple timed threshold

Hi Henry

 

Like "EVT_TEXT CONTAINS "blah" and  EVT_TIME >  CurrentTime - 2  Minutes " for example?

If Off Event is enabled then this would trigger an open event which closes 2 minutes later.

Further info in this article:

System Functions > Thresholds > General Information > HISTORICAL Records

 

HTH

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Re: Events across multiple timed threshold

I've attached 2 thresholds that covers events different time frames.

Threshold 1 covers events from 00:00 to 02:00

Threshold 2 covers events from 02:00 to 04:00

 

When an event triggered an on event at 01:59:30 and then it should trigger an off event at 02:00:30?

 

Should it:

  • The original event will stay open and retrigger for the next period, leaving me with two events?
  • The original even will close, and the new event will retrigger for the new period?
  • The original event will stay open and the new event period trigger will not open because it has the same criteria other than timeframe?
  • Other

 

Event over 2 thresholds.jpg

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Re: Events across multiple timed threshold

@HenryH,

 

the Time of Day is applicable to ON event, so if an OFF event is triggered after the 00  - 02 window, it should just close the ticket.

Now if the same condition is true again, you should see a new alert generated by 02 - 04 condition.

 

What behavior are you seeing?


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Thanks,
Shoaib
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