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Edit button in "Key Display & Mashup's screen" not showing

Edit button in "Key Display & Mashup's screen" not showing

Summary: This occurred with a customer upgrading from 11.4 to 11.8 and when on 11.8 they selected the "Key Display & Mashup's screen", and tried to edit by adding more to the mashup, the 'edit button' was not visible, it disappeared.

 

As you can see there's no 'edit' buttonAs you can see there's no 'edit' button

Confirmed that the Role Based Security was set to AdministratorConfirmed that the Role Based Security was set to Administrator

 

Solution:  If you do see this issue and cannot see that "Edit" button, restarting IIS resolved this issue.  I had the customer try other users, other browsers and even restarting the Windows Server and that did not resolve.

To restart IIS: 1 of 2 ways

  1. open up "Services" >find World Wide Web Publishing Service>Select 'Stop'/'Start' (do not just 'restart')

2020-12-30_12-29-20.png

       2. Or you can open IIS Manager and navigate per the screenshot steps below

 

2020-12-30_12-32-12.png

If my answer helped you today, please give my post a like and be sure to mark the 'Accept Solution' button to help others find the answer!
Cheers
Andy Gjertsen
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1 ACCEPTED SOLUTION

Accepted Solutions

Re: Edit button in "Key Display & Mashup's screen" not showing

See Orginal Post for Solution

If my answer helped you today, please give my post a like and be sure to mark the 'Accept Solution' button to help others find the answer!
Cheers
Andy Gjertsen

View solution in original post

1 REPLY 1

Re: Edit button in "Key Display & Mashup's screen" not showing

See Orginal Post for Solution

If my answer helped you today, please give my post a like and be sure to mark the 'Accept Solution' button to help others find the answer!
Cheers
Andy Gjertsen

View solution in original post

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