Description: Duplicate record in name list (PAUDLOG). User is unable to launch the irgui.exe - Windows Thich Client GUI
Analysis:
- If you try to launch irgui.exe, it pops up real quick for a second then disappears without any error as seen below.
- Also notice that Prognosis is still running, which is different then most instances when the irgui.exe won't launch
- If you also navigate to \Prognosis\User Interface directory>wvlog.txt, this is additionaly, where you can see these errors. The normal default route for wvlog.txt is \Prognosis\server\Configuration folder. It will not show any helpful information for this issue of not being able to launch the GUI
The record definition “C:\Prognosis\User Interface\prgnrec.def" and Prgncnf.def are "bad.
- The Prognosis record definition file “C:\Prognosis\Server\Configuration\prgnrec.dld” is created based on all the record definition data in folder “C:\Prognosis\Server\Configuration\Record Definitions”.
- Then when GUI connects to a Prognosis server, the record definition of that Prognosis server (“C:\Prognosis\Server\Configuration\prgnrec.dld”) would be downloaded to the User interface directory ( “C:\Prognosis\User Interface\prgnrec.def”).
- So "C:\Prognosis\Server\Configuration\prgnrec.dld" and "C:\Prognosis\User Interface\prgnrec.def" would be identical.
Resolution:
1. Navigate to Prognosis\UserInterface
2. Rename the 2 files from Prgncnf.def & prgnrec.def to Prgncnf.def.old & prgnrec.def.old
3. Move the new Prgncnf.def & prgnrec.def (from another successful patched server or ask Support for a fresh set out of the box) to Prognosis\UserInterface
4. Launch the GUI
2. Rename the 2 files from Prgncnf.def & prgnrec.def to Prgncnf.def.old & prgnrec.def.old
3. Move the new Prgncnf.def & prgnrec.def (from another successful patched server or ask Support for a fresh set out of the box) to Prognosis\UserInterface
4. Launch the GUI
1 ACCEPTED SOLUTION
Accepted Solutions
