Disconnecting due to restrictions by ALLOW/DISALLOW not always logged

[HJ_Hedbabny]

We migrated Prognosis Version 11.6.0 to new servers with a different IP address. We could not connect to the host due to a missing entry in the configuration to allow the new IP address. We tried from different servers with different local users, and the error message about the disconnecting as restricted by ALLOW/DISALLOW was only sometime logged. So what could be the reason to log this error only sometimes?

[SCOTT_BALDWIN]

Hello @HJ_Hedbabny,

I don't know of a simple answer as to why the ALLOW/DISALLOW messages are intermittent. This issue will need some log review and further troubleshooting.

Please open a Support Case so a Support Engineer can review the information and work with you on this ALLOW/DISALLOW issue.

Thank you,
Scott Baldwin