DRF backup failures theresold

[kashyap]

Hello Team,

Could anyone please let us know if the syslog threshold "DRFBackupDeviceError" is available for cisco unity connection.

Thanks,

Kashyap.

[SCOTT_BALDWIN · Accepted solution]

Hi @kashyap,

All of the Syslog messages from all endpoints are stored in a single record (SYSLOG) and Database Collection (Syslog DB).

The Threshold Condition "DRFBackupDeviceError" can be updated to include the Cisco Unity Connection (CUC) Syslog messages.

This can be done by updating the Where Clause from:
CFAC <> EMPTY AND TYPE = "C5" AND ( CMNEM = "CiscoDRFDeviceError" OR CMNEM = "DRFBackupDeviceError")
to:
CFAC <> EMPTY AND (TYPE = "C5" OR TYPE = Cc) AND ( CMNEM = "CiscoDRFDeviceError" OR CMNEM = "DRFBackupDeviceError")

If a Syslog message with mnemonic CiscoDRFDeviceError or DRFBackupDeviceError is sent from a CUC, the Threshold should detect the message.

1 caveat: I do not know if these mnemonics are sent by a CUC or only by CUCM servers. If either mnemonics are sent from CUC, then the change above should work to alert for them.

Thank you,
Scott Baldwin