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Creating a CRAFacts for collecting Call REcording Assurance diagnostics Video,

Creating a CRAFacts for collecting Call REcording Assurance diagnostics Video,

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1 ACCEPTED SOLUTION

Accepted Solutions

Re: Creating a CRAFacts for collecting Call REcording Assurance diagnostics Video,

For cases related to Call Recording Assurance (CRA), additional diagnostics information is needed as an IRFax doesn't contain CRA specific logs and configurations.

 

To create a CRAFacts:

 

Go to Prognosis\Server\x64 folder

Double-click the “irCRAFacts.exe” file

The diagnostics file will be output to the “\Prognosis\Server\Configuration\CraFacts” folder. 

Zip the crafacts folder and attach to the case

View solution in original post

1 REPLY 1

Re: Creating a CRAFacts for collecting Call REcording Assurance diagnostics Video,

For cases related to Call Recording Assurance (CRA), additional diagnostics information is needed as an IRFax doesn't contain CRA specific logs and configurations.

 

To create a CRAFacts:

 

Go to Prognosis\Server\x64 folder

Double-click the “irCRAFacts.exe” file

The diagnostics file will be output to the “\Prognosis\Server\Configuration\CraFacts” folder. 

Zip the crafacts folder and attach to the case

View solution in original post

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