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Conversations search errors and meanings (after installation on Prognosis 11.1 - 11.4 Skype for Business Monitoring)

GeraldC
Hero

Conversations search errors and meanings (after installation on Prognosis 11.1 - 11.4 Skype for Business Monitoring)

SfB Conversations search errors and meanings

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0 conversations for selected criteria
(i)
An Error Occurred
Please ensure that your query has no invalid characters.

Meaning:
- invalid characters?
- it never worked? This is deployment phase and it has not been fully set up yet? After installation/upgrade there are manual steps in Online Help under:
Prognosis for Unified Communications > Skype for Business > Configuration > Database and Message Queueing Deployment
- the browser session expired - click Home, login again if required, then back to Conversations, and reload if necessary.
- services need a restart if there was some environmental incident or activity - try restart the services involved:
- - Prognosis
- - PrognosisRabbitMQ
- - Prognosis MongoDB
- topology needs tweaking.
- otherwise open a case with IR Support for assistance.

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0 conversations for selected criteria
(i)
An Error Occurred
Could not connect to the Prognosis Web server

Meaning: The browser session has expired and have to refresh browser, else logout - login.

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0 conversations for selected criteria
No interactions for selected criteria

Meanings:
Normal operation and the search parameters did not find any matching Conversations.
OR it has expired - needs a refresh - click Home, login again if required, then back to Conversations, and reload if necessary.

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Feel free to add any others if seen.
Make sure to open a support request with IR Support if you need further assistance.

HTH
3 REPLIES 3
Cory_Wagner
IR Partner

Re: Conversations search errors and meanings (after installation on Prognosis 11.1 - 11.4 Skype for Business Monitoring)

Getting the same thing after updating to 11.4 converstations were cached.

Reran:
C:\Prognosis\Server\Configuration\microservices\devops\configuration-scripts>setup_prognosis_sfb.b

Getting this error:
SFB Microservices cannot be setup because the rabbitmq node is down. Please consult troubleshooting documentation

Same topology file as before 11.4 Going to contact support.
Robert_Guth
05 Base Camper

Re: Conversations search errors and meanings (after installation on Prognosis 11.1 - 11.4 Skype for Business Monitoring)

We had the same issue. Support is trying to track down the issue with RabbitMQ. We ended up restoring our 11.3 infrastructure.
Cory_Wagner
IR Partner

Re: Conversations search errors and meanings (after installation on Prognosis 11.1 - 11.4 Skype for Business Monitoring)

Was able to talk to support. They simply walked through the process of reinstalling RabbitMQ Service / Database and rerunning the setup_prognosis_sfb.bat.

Thanks Support!!
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