CDR Displays - Broken after 11.5 Upgrade

[Cedric_Jackson]

Avaya PBX, after upgrading, my CDR displays are busted.  All calls have the same call duration 9,042, Unknown disconnect reason, No trunk information, and all of the graphs at the bottom have no data.  See screenshot.

[GeraldC1]

Is it a customised CDR format?  with a line like this in the AVAYA_PBX configuration?

DEFINE CDR(... format=customized, ...)

and was there a modified xml for it?

Prognosis\Server\Configuration\IPTM\Avaya\avaya-cdr.xml

If so then it may not have come across during the upgrade.

This article has more details:

Online Help > Prognosis for Unified Communications > Avaya Aura Communication Manager > Configuratio...

HTH

[Scot_Clark]

Hello Cedric,

Is this related to the case you created, 38120?  If so you were able to resolve by seting  the port number for CDR's as it may have not been using the default port, which could have changed during the upgrade.