I can see via a custom display when a trancode 10 is sent with a decline message and read by prognosis. Im trying to write an analyst rule to increment a counter and then alert at a certain value. testing using the attached code doenst give the the checking that it incremented (check2). Any ideas on why its not recongnizing a transcode 10 even though I can see it in my custom display ?
Try adding the NAME argument to only select records organized by TRANCODE and RESPONSE code.
Also, I believe Response codes are 3 digits not 4.
WHERE RESPCODE <> "000" AND RESPCODE <> "001" AND RESPCODE <> "004"
NAME ( TRANCODE+RESPCODE )
REFRESH 30 SECONDS
If the display can show the data properly, then it can be scripted into an analyst to count the number within a certain period of time and send alert.
IR Professional Service team are specilised in building custom analyst to meet specific business requirement, I would recommend to get in touch with account manager to engage PS team on this requirement.
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