Adding Cisco ISR4400 as SIP Gateway

[TrevorFagg]

Afternoon.
Have adding been adding Gateways to our Prognosis envirmoent & i have noticed that sites with Cisco ISR4431 gateways are showing the PRI as disabled, checked via cli & device in the slot is up & calls are routing ok.
verified by adding a site with a 3925 & the PRI device shows as up.
Known issue?

Trev

[David_Sun]

Hi Trev,

The ISR4431 should show up too, we will need to collect more diagnostic data for review. Can you please log a support case with irfax from monitoring server, screenshots of the issue and the CLI output from Cisco server? Our support team will get in touch to help.

Thanks

David