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Adding Cisco ISR4400 as SIP Gateway

TrevorFagg
TrevorFagg
05 Base Camper
‎11-19-2019 07:50 AM
‎11-19-2019 07:50 AM

Adding Cisco ISR4400 as SIP Gateway

Afternoon.
Have adding been adding Gateways to our Prognosis envirmoent & i have noticed that sites with Cisco ISR4431 gateways are showing the PRI as disabled, checked via cli & device in the slot is up & calls are routing ok.
verified by adding a site with a 3925 & the PRI device shows as up.
Known issue?

Trev

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David_Sun
Sage David_Sun
Sage
‎11-19-2019 02:54 PM
‎11-19-2019 02:54 PM

Re: Adding Cisco ISR4400 as SIP Gateway

Hi Trev,


The ISR4431 should show up too, we will need to collect more diagnostic data for review. Can you please log a support case with irfax from monitoring server, screenshots of the issue and the CLI output from Cisco server? Our support team will get in touch to help.

 

Thanks

David

 

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