Afternoon.
Have adding been adding Gateways to our Prognosis envirmoent & i have noticed that sites with Cisco ISR4431 gateways are showing the PRI as disabled, checked via cli & device in the slot is up & calls are routing ok.
verified by adding a site with a 3925 & the PRI device shows as up.
Known issue?
Trev
Hi Trev,
The ISR4431 should show up too, we will need to collect more diagnostic data for review. Can you please log a support case with irfax from monitoring server, screenshots of the issue and the CLI output from Cisco server? Our support team will get in touch to help.
Thanks
David
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