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How to configure email alerts to be sent from thresholds

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How to configure email alerts to be sent from thresholds

How to configure email alerts to be sent from thresholds

 

3 REPLIES 3
Moderator

Re: How to configure email alerts to be sent from thresholds

How to configure email alerts to be sent from thresholds

This is an eagle eye guide to setting up email alerts for thresholds. Whilst the individual steps are covered in the documention, it is most useful to know what steps are required and in what sequence.

Firstly, the email server must be set up in Dispatch Manager:

Online Help > System Guide > Functions > Dispatch Manager > Properties Dialog Box > Email Tab

Then, a person must be created who is associated with this email server:

Online Help > System Guide > Functions > Dispatch Manager > Properties Dialog Box > Persons Tab

The person who is created must be assigned to a GROUP. That group must be assigned to a time PROFILE:

Online Help > System Guide > Functions > Dispatch Manager > Configuration Information > Message Destinations

Checklist: Once the server has been configured, a PERSON has been set to use the server, a person has been added to a GROUP and a group has been added to a PROFILE, "Dispatch Manager" must be used as a MESSAGE DESTINATION within a THRESHOLD CONDITION. To do this:

1. Right click on your threshold
2. Choose properties
3. Go to the conditions tab
4. Right click a condition, choose properties
5. Go to the message destinations tab
6. Click NEW
7. Choose "dispatch manager"
8. Click "override default dispatch manager profile name"
9. Type the name of the profile for which your group with your user has been added

05 Base Camper

Re: How to configure email alerts to be sent from thresholds

These instructions are not applicable for Prognosis v11.5.

Dispatch Manager has no  Properties Dialog Box > Email Tab

There is now only sometning under Admin -> Configurations -> DISPMAN with a configuration text box.

Where is the documention on this new setup?

Community Manager

Re: How to configure email alerts to be sent from thresholds

HI, 

 

Good question! It looks like Scott has helped clarify here:
https://community.ir.com/t5/General/dated-documentation-dispatch-manager/m-p/6712#M346

 

Here also are short videos on it through Web UI and through the Prognosis Client:

https://community.ir.com/t5/General/How-to-check-on-alert-emails-to-see-if-they-are-getting-sent-or/...

 

HTH

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