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is it possible to set mail alerting when a Agent is disconnected?

Levent
IR Partner

is it possible to set mail alerting when a Agent is disconnected?

is it possible to set mail alerting when a Agent is disconnected?

1 ACCEPTED SOLUTION

Accepted Solutions
Thomas_Canty
alumni

Re: is it possible to set mail alerting when a Agent is disconnected?

Ths is not something that is possible today to alert on agent disconnection events today for UC Assessor. We are reviewing this request on our roadmap and will provide an update when we have a committed schedule around this capability.

View solution in original post

2 REPLIES 2
MatthewWormald
09 Summiteer

Re: is it possible to set mail alerting when a Agent is disconnected?

Hello Lavent,

 

Could you please let me know what happens when you try to set a mail alert while the agent is disconnected?

 

If you receive any errors or are simply unable to set it, please let me know.

Thomas_Canty
alumni

Re: is it possible to set mail alerting when a Agent is disconnected?

Ths is not something that is possible today to alert on agent disconnection events today for UC Assessor. We are reviewing this request on our roadmap and will provide an update when we have a committed schedule around this capability.

View solution in original post