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how to use Prognosis for Cloud Collaboration for MS Teams user with poor audio and old headset

Community Manager

how to use Prognosis for Cloud Collaboration for MS Teams user with poor audio and old headset

How to use Prognosis for Cloud Collaboration for MS Teams user with poor audio and old headset?

1 REPLY 1
Community Manager

Re: how to use Prognosis for Cloud Collaboration for MS Teams user with poor audio and old headset

Here's a short video on how to use Prognosis for Cloud Collaboration to investigate a MS Teams user with poor audio when they suspect that is it due to an old headset device model.

 

<script type="text/javascript" async src="https://play.vidyard.com/embed/v4.js"></script>

Steps in this video:

1. User Insights
type start of name, search
select user from the list
- confirms there was a poor session
- confirms modality was audio
2. Endpoint Readiness
Audio Endpoints
- Top 100 Participant Capture Devices by Poor MOS
- double click the Device column to sort by device - to confirm if other people are also using that device and also getting Audio MOS issues;
- Top 100 Capture Devices by Poor MOS - to confirm if this device has a poor MOS rating.

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