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how to for SaaS Prognosis Collaborate on the cloud - MS Teams user - poor audio - new headset

Community Manager

how to for SaaS Prognosis Collaborate on the cloud - MS Teams user - poor audio - new headset

How to navigate the Prognosis Collaborate on the cloud as a service for MS Teams, for example of a MS Teams user with new headset experiencing poor audio.

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Community Manager

Re: how to for SaaS Prognosis Collaborate on the cloud - MS Teams user - poor audio - new headset

Here's a short video showing how to navigate the Prognosis Collaborate on the cloud for MS Teams with a specific example of troubleshooting a user experiencing poor audio with their new headset.

 

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Steps in this video:

1. 'User Insight' dashboard, find user, confirm their poor audio and audio device

2. 'Endpoint Readiness' dashboard and drill into Audio Endpoints dashboard to see MOS ratings by device.

Navigation Features demonstrated:

  • dashboards from side pop-out menu
  • 'Explore data' drill-down option,
  • Search filter for a user name,
  • 'Audio Endpoints' dashboard drilldown from Endpoint Readiness dashboard
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