Here's a short video showing how to navigate the Prognosis Collaborate on the cloud for MS Teams with a specific example of troubleshooting a user experiencing poor audio with their new headset.
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Steps in this video:
1. 'User Insight' dashboard, find user, confirm their poor audio and audio device
2. 'Endpoint Readiness' dashboard and drill into Audio Endpoints dashboard to see MOS ratings by device.
Navigation Features demonstrated:
- dashboards from side pop-out menu
- 'Explore data' drill-down option,
- Search filter for a user name,
- 'Audio Endpoints' dashboard drilldown from Endpoint Readiness dashboard
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