HeartBeat provides operational surveillance of production systems and generates alerts if something's amiss so Customers can "Go Home with Confidence!" StressTest is event-driven, typically triggered by a new implementation or a tweak to an existing system so Customers can "Go Live with Confidence!". This brochure provides ideas for discovery, objection handling, and closing active testing services.
Having real-world examples of ways companies are currently using HeartBeat and StressTest is really helpful as well. If there is a scenario where using automated calls from the outside in to gather data, including recordings, active testing is a fit. We test conference bridges, voicemail systems, SIP upgrades/changes, contact center, self-service applications, reservations, etc.