Unexpected Disconnect from mail server

[Mark_Frazelle]

Hi All,

I have been fighting with an issue for a couple of weeks now and I am hoping someone has some experience with this issue. I have set up email notifications and they queue up correctly but they all eventually time out and display an error that says “Unexpected Disconnect from Main Server". I have seen recommendations on other threads and checked all settings. I have engaged our email group and so far, I have found no issues. Every Email notification in Dispatch Manager shows a status of “aborted”. 

I am Running Release 11.3 on the latest patch running on Windows Server 2012. All Services are up and running and I can’t find a log file with any useful information.

Thanks in advance

[AnnaMurray]

Hi Mark.  Any success?  I'm experiencing the same issue from our new HP NonStops.  Have installed 11.5.  Works fine on our old HP NonStops running 9.1.  Thanks.  Anna

[Mark_Frazelle · Accepted solution]

Update. I edited the ALERTS configuration and made the following change

From: RICH-ALERTS DISPATCH-MANAGER-FORMAT( HTML, Y )

To: RICH-ALERTS DISPATCH-MANAGER-FORMAT( HTML, N )

This sends the email out in plain text. As soon as I made this change and restarted Prognosis the emails started working.

[AnnaMurray]

Nice!  Unfortunately this didn't work for me.  Support suggested I prefix the IP address of my mail server with $ZTC0:, but that didn't solve the issue either.  Still working on it...