Unable to add Cisco Unity Connection

[Devan Arumugam]

When i tried to add CUC as offline or with the WEB UI, i am getting error.

From Web UI - It says, no reply time out error

From Client - It adds up, and when i submit the configuration, it says,

Update system definitions and cluster files ...OK
Start new system definitions and cluster config ...OK
Update cluster processes and other configurations ...FAILED
ERROR: Failed to start 'IRCMD' even after trying 3 times:
ERROR: Error starting Configuration \XXXXXXXX\CLUSTER_CUC \XXXXXXX

Any help is appreciated. 

Thanks. 

[LindaYu · Accepted solution]

Hi  Devan Arumugam,

Thanks for your posts. 

To add CUC cluster into Prognosis monitoring, please ensure the CUC credetnails are configured correctly in Prognosis. I've included Online help : 

https://help.prognosis.com/prognosis/117/adding-a-cuc-offline-cluster-25171248.html

If this is a first time adding CUC cluster, you may want to confirm your license info to ensure "PROGNOSIS IP Telephony Unified Messaging" is included. You can check this from IRGUI / Windows Server Overview / Prognosis status / License detail. 

You can contact your Account Manager if you need assistance with your license options. 

Eg:

HTH

[Devan Arumugam]

Thanks LindaYu, Thats what I suspected too. Very much appreciated. Thanks.