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Unable to Acknowledge alerts in prognosis server

Venkatesh
10 Guide

Unable to Acknowledge alerts in prognosis server

Unable to Acknowledge..PNGunable to acknowledge 2.PNGunable to acknowledge 2.PNG

 

Hello Team,

 

Can anyone help on this problem as i am unable to acknowledge bulk of alerts in prognosis server. We have enabled 'Acknowledgement required by operator field option for every threshold and we tried to stop that specific condition for within the threshold and start again but no use. And when we tried to stop that specific condition for within the threshold and start again when the new will coming we are not able to perform acknowledge that alerts aslo.

Can any one please let me know the steps how we can perform acknowledgement of the alerts in prognosis.

 

 

Thanks,

Venkatesh.

1 REPLY 1
GeraldC1
Community Manager

Re: Unable to Acknowledge alerts in prognosis server

Hi Venkatesh

 

You might like to try stop the whole running threshold (make sure to save the runnning threshold first so that you can start it up again eactly as it was). This can help acknowledge alerts to start again clean. Then start up the threshold again see how it goes. If you need further assistance with it make sure to open a case with IR Support so that we can work with you more closely to reach a resolution for this particular problem you're having.

 

HTH