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Transcorder Device utilization report is showing empty data

PhanindraAtchi
10 Guide

Transcorder Device utilization report is showing empty data

Hello Team,

 

I am unable to see any data populating in the  "Transcoder Device Utilization" Tab in Reports. This is the issue facing by many of my customers from few months. Can some one explain how this data retriving will work and also please help me how to get this  resolved.

DGV transcoder.JPG

 

 

 

 

 

 

 

 

Regards,

Phani

1 ACCEPTED SOLUTION

Accepted Solutions
PhanindraAtchi
10 Guide

Re: Transcorder Device utilization report is showing empty data

Hello Gerald,

 

I run the below command and observed 0 values for "TranscoderResourceActive' and 'TranscoderResourceAvailable" . If this is the issue from call manager side. Please help me how to trouble shoot further.

transcoder utili.JPG

 

 

 

 

 

 

 

 

 

 

 

 

Regards,

Phani

View solution in original post

2 REPLIES 2
GeraldC1
Community Manager

Re: Transcorder Device utilization report is showing empty data

Hi Phani

 

Your screenshot indicates that they're all zero values coming from the Cisco call manager. The way Prognosis works is that it queries the call manager with a putty like command line session with this perfmon query:

show perf query class "Cisco CallManager"

 And obtains the 'TranscoderResourceActive' and 'TranscoderResourceAvailable' counter values for this report.

 

If you do the same in a putty it would look like this screenshot:

HTH

 

Putty-test-perfmon-query.png

 

PhanindraAtchi
10 Guide

Re: Transcorder Device utilization report is showing empty data

Hello Gerald,

 

I run the below command and observed 0 values for "TranscoderResourceActive' and 'TranscoderResourceAvailable" . If this is the issue from call manager side. Please help me how to trouble shoot further.

transcoder utili.JPG

 

 

 

 

 

 

 

 

 

 

 

 

Regards,

Phani

View solution in original post