Severe Error: Couldn't rename C:\Prognosis\WebUI\IIS\Dashboards\prompt.xml.
Severe Error: Error: Failed updating C:\Prognosis\WebUI\IIS\Dashboards\prompt.xml, could not set file info
Couldn't rename C:\Prognosis\WebUI\IIS\Dashboards\prompt.xml.tmp.002 back to C:\Prognosis\WebUI\IIS\Dashboards\prompt.xml, File exists
Error: Failed updating C:\Prognosis\WebUI\IIS\Dashboards\query.xml, could not set file info Severe Error: Couldn't rename C:\Prognosis\WebUI\IIS\Dashboards\query.xml.tmp.001 back to C:\Prognosis\WebUI\IIS\Dashboards\query.xml, File exists
Customer kept getting the errors above whenever running the 11.9 Patch 8.
I've seen this with any version any patch so not patch specific
It can happen if running the win.exe or the win.gz from file Online Help download page
Stop World Wide Publishing Service in Services tab and then run the upgrade
Then run the upgrade and it will upgrade successfully
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