Server availability showing inconsistant data

[PhanindraAtchi]

Hello Team,

We are having an issue with "Server availability" report whic is showing inconsistant data  or empty data . We are having the same issue on our multiple clients . Please help me how to trouble shoot and resolve this issue. This is high priority issue which is asking all my customer .

Regards,

Phani

[GeraldC1]

Tried adding the 'retrycount' line into web.config as described in this article?

 User Interfaces > Web Application > View Systems > Reports

HTH

[PhanindraAtchi]

Hello Gerald,

I have observed below configuration in my system, It is showing as "ResetRetrycount" .Is the right file to change value?

</configSections>
  <appSettings>
    <add key="webpages:Version" value="3.0.0.0" />
    <add key="ClientValidationEnabled" value="true" />
    <add key="UnobtrusiveJavaScriptEnabled" value="true" />
    <!-- Prognosis web UI app settings -->
    <add key="BrowserLogging" value="false" />
    <!-- VQ360Service query intervals -->
    <add key="VQ360InitialLookBackMinutes" value="5" />
    <add key="VQ360InitialLookForwardMinutes" value="25" />
    <add key="VQ360LookBackForwardMinutes" value="15" />
    <add key="RestRetryCount" value="10" />
    <add key="SessionDetailsTimeoutInSec" value="60" />

Thanks,

Phani