I am getting the error while accessing the reports specifically call quality report.Please help on how to resolve this.
Thanks in advance,
If you hover over it, it would give more details as to what the error is. If you can share the details of the hover text, it would help narrow down what the issue could be.
I think what Shoaib was referring to was that if you hover your mouse over the red-dot, it will give you more information about the error. After that, you can screenshot it, and share it with us, so that we can help you with the issue.
Hi Shoib and Budij,
I am attaching the screen shot for the error description , Pleasee look this and let me know how to troubleshoot this.
Hey @PhanindraAtchi, As you saw it is complaining that prognosis wasn't collecting data for this interval. Does it only happen when you select 'This Month' period or it happens for all periods? Can you also provide the full url after /Dashboard/ section. That will help with what database it is reffering to and what dashboard it is.
We are experiencing this issue for many of my customers and it is showing for mostly on "This month and last month report"
Here is URL which you required:
CMA - Voice Quality Summary - Master Report?rptperiod=ThisMonth&rptDatabaseName=0001dDRISCOLLCUCM-day&rptDatabaseNode=\DCHVSKACD02&Cluster=DRISCOLLCUCM&parentnodegroupname=%23DRISCOLLCUCM&databasename=0001dDRISCOLLCUCM&monitoringnode=\DCHVSKACD02&databasenode=\DCHVSKACD02&monitoringgmtoffset=-18000
Can you pls check in GUI if '0001dDRISCOLLCUCM-day' database exists under Database section on '\DCHVSKACD02' node?
Typically, -day reports are summarized using roll up schedules, but if above db doesn't exist, then it must be rollup is not configured to summarize the data. Or it might have happened as a result of upgrade. I'd suggest openning a support case, so that we can get the rollup schedules fixed to summarize data for longer running db/reports.
I see the database "0001dDRISCOLLCUCM-day" exists on webUI but not in running state. Let know know is this can be resolved by starting the database or still i need to open the case.
You'll have to look in the thick client. It usually is listed as 'Stopped' because it only summarizes data based on rollup schedule. I am assuming it stopped summarizing and thats why 'not collecting' message. I believe, with a case, we can help you reset the rollup issue. Pls make sure you mention this thread in the ticket so our support team has some background into what we discussed.