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Record/Field details to generate historical report

Makesh Natesan
05 Base Camper

Record/Field details to generate historical report

Hi.

I need to create a historical report. Can you please help me to get the corresponding Prognosis Records/Fields to generate Display (with graph) for the following parameters; Please share if you have already or available in OOB.

* CPU (graphed) over the month
* Memory (graphed) over the month
* BHCC (Busy Hour Call Completion) graphed over the month (Busy Hour Call Completion)
* Peak concurrent calls over one month
* Peak Concurrent agents/stations over one month

Thanks,
Makesh
1 REPLY 1
Anon
Community Manager

Re: Record/Field details to generate historical report

Hi Makesh,

I am working with your team offline to sort out the options here and will provide feedback ASAP.

Thanks,

Randy