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Recent Calls or any link in Calls tab is not working

Devan Arumugam
05 Base Camper

Recent Calls or any link in Calls tab is not working

Hi Everyone,

 

Configured CUCM and could see the display showing the number of calls the node is handling. However, when clicking on them to see the actual calls does nothing. Links like Recent calls, one way audio or anything on that page is loading blank screen. The CDR is configured and i see it is showing in voice quality. 

 

Any help is appreciated. Thanks. 

1 ACCEPTED SOLUTION

Accepted Solutions
SCOTT_BALDWIN
Expert

Re: Recent Calls or any link in Calls tab is not working

Hello @Devan Arumugam,

 

The Dashboard Replay pages have a default setting of 200 rows.

 

The 200 rows limit can be changed by customizing the Display file(s) in the \Prognosis\User Interface\Knowledge\IP Telephony Manager\Cisco\CMA\Displays\Calls\Drilldowns directory, increase the Limits field, save the Display, and finally publish the Display to the Web.

 

Example of Limits field from the CMA - Call Lists 1 Min Display:

CMA - Call Lists 1 Min.jpg

 

Thank you,

Scott Baldwin

View solution in original post

4 REPLIES 4
SCOTT_BALDWIN
Expert

Re: Recent Calls or any link in Calls tab is not working

Hello @Devan Arumugam,

 

The mentioned drilldowns in the Web UI open a Database Replay Dashboard. Often the interval showing is the current interval before data is written to it, instead of the most recent interval with data.

 

Use the Database Navigation window to go back one interval.

Dashboard Database Navigation.jpg

 

If the page still does not show data, please open a Support Case for more in depth troubleshooting.

 

Thank you,
Scott Baldwin

 

Devan Arumugam
05 Base Camper

Re: Recent Calls or any link in Calls tab is not working

Thanks Scott. That worked.

 

How do I increase the number of rows in that page. Looks like it is below 100 calls now but we do see more calls than that. 

 

Thanks. 

SCOTT_BALDWIN
Expert

Re: Recent Calls or any link in Calls tab is not working

Hello @Devan Arumugam,

 

The Dashboard Replay pages have a default setting of 200 rows.

 

The 200 rows limit can be changed by customizing the Display file(s) in the \Prognosis\User Interface\Knowledge\IP Telephony Manager\Cisco\CMA\Displays\Calls\Drilldowns directory, increase the Limits field, save the Display, and finally publish the Display to the Web.

 

Example of Limits field from the CMA - Call Lists 1 Min Display:

CMA - Call Lists 1 Min.jpg

 

Thank you,

Scott Baldwin

View solution in original post

Devan Arumugam
05 Base Camper

Re: Recent Calls or any link in Calls tab is not working

Thanks so much @SCOTT_BALDWIN