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Prognosis not using new email group

Erick_Mora
05 Base Camper

Prognosis not using new email group

Hello, 

 

I added another email address into the email group for the dispman, however Prognosis keeps only sending emails to the initial email address that was withing the group initially.

1 REPLY 1
Scot_Clark
Sage

Re: Prognosis not using new email group

Hello Erick, 

 

I worked the case with you and got this resolved.  for others who may have similar issues, the new email address was added to the group but was set as level 2 meaning it would only send to that address if the other address at level 1 could not be reached. After you added the new address as level 1, the same as the others. it will send to all addresses in the group.