Prognosis for Cloud UC detects when an Office 365 (O365) administrator credential has not been provided yet, and directs users to the Settings page. For example, the first time an administrator logs in to Prognosis for Cloud UC, they will be directed towards the Settings page.
If you are an administrator and directed here, you are required to:
Prognosis for UC Cloud conducts a test by making a connection to Microsoft Office 365 data center to ensure the correct credentials have been provided.
Upon a successful test, users will be directed automatically to the Conversation List page to start troubleshooting. Otherwise, a user can also navigate to the Conversation List page by clicking the Skype for Business Online Troubleshooting link on the top of the page.
In order to configure IR Prognosis on-premises integration for access to Path Insight, please see Configuring IR Prognosis on-premises integration.
Updating Skype for Business Online tenant administrator credentials
You may also need to update the O365 credentials stored by IR Prognosis for UC Cloud when the password has been changed or if the credentials are no longer valid (e.g. a disabled or removed administrator account).
NOTE: This change can only be made by UC Cloud Administrator users (i.e. those users with an Administrator role) - the Settings page is not accessible to Operator users.
The Settings page notes any restrictions related to the Office 365 credentials. These are detailed below
NOTE: This section only applies to trial accounts, not paid subscriptions
If you are using a trial account, you will still be redirected to the Settings page, but you will have the following screen instead:
Trial accounts are restricted to using only one Office 365 tenant for the lifetime of the subscription. This restriction is enforced after you have set the credentials successfully for the first time. After that, you can only update the password or set the credentials to other administrators in the same tenant.
If you are in a free trial period but need to change to another Office 365 tenant, please contact your sales representative.
Configuring IR Prognosis on-premises integration
If you have a IR Prognosis on-premises installation, you can also configure the your IR Prognosis URL in order to enable Path Insight integration. This functionality lets you drill down to your corporate network nodes for additional network troubleshooting of conversations from the network node diagram on the Call Details page.
You can configure the IR Prognosis integration from the UC Cloud Administration app. Please see the UC Cloud Administration Prognosis settings page for more details.