As Adam mentioned above the Prognosis Self Monitoring solution would be able to be install both at your top level view and at the lower level customer's view as well.
Prognosis Self Monitoring and the UC Reporter Surveillance solutions may be installed on the same node. I don't know that the UC Reporter Surveillance would make sense to be installed anywhere but the Prognosis Reporting node though.
We need to schedule this at the earliest then since the server is in my control. Is the install service impacting? probably just a restart of Prognosis or do we have to restart the server itself? We are ready..
Prognosis Self Monitoring is installed by a support staff member. I will have one of my team reach out to you and Tonia and arrange a 1 hour session to assist you with the install. This 1 hour engagement is free of charge and part of our proactive support initiative.
The install only takes 5-10 minutes. The rest of the hour is training you on it's optimal use and addressing any critical problems it initially detects. - It does come with both install directions and usage docs but we feel the best advantage is running through them with you.
You should receive an email today suggesting some times for the session.
Tonia K said This is a request to install the self monitoring module to our managing server.
Because Scot knows your environment best and has a good working relationship with you, I had asked him to deploy this with you. It is important that both yourself and Saji are present on that call as its mainly training (50 minutes worth).
I'll talk to Scot again and ensure he reaches out today to set a time