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Prognosis Self Monitoring

Adam_Annen
Community Manager

Re: Prognosis Self Monitoring

Hi Tonia,

You would install this on your upper most top level managing node (The node that has visibility into all Prognosis servers).
There is no need to do multiple installs.

As their Managed Service Provider, you should be the one to review this and not your end user's.
- If you did have the need to install else-where, it can be done.
Tonia K
05 Base Camper

Re: Prognosis Self Monitoring

Does this solution go on my end on my monitoring node that I watch all our clients on? or does it go on the Client end?
Tonia K
05 Base Camper

Re: Prognosis Self Monitoring

Can self monitoring and UC Reporter both be added to the same customer?
David Kenny
Staff

Re: Prognosis Self Monitoring

Hi Tonia,

As Adam mentioned above the Prognosis Self Monitoring solution would be able to be install both at your top level view and at the lower level customer's view as well.

Prognosis Self Monitoring and the UC Reporter Surveillance solutions may be installed on the same node. I don't know that the UC Reporter Surveillance would make sense to be installed anywhere but the Prognosis Reporting node though.

I hope this helps to clarify.

Thank you,
David Kenny
Adam_Annen
Community Manager

Re: Prognosis Self Monitoring

Hi Tonia,

Because the UC Reporter Surveillance solution polls the sql db directly, it can also be installed on any node. Most people install it on the webui manager node.

If you have multiple reporters installed, let me know and we'll review the architecture and let you know which setup is best.
Tonia K
05 Base Camper

Re: Prognosis Self Monitoring

We need to schedule this at the earliest then since the server is in my control. Is the install service impacting? probably just a restart of Prognosis or do we have to restart the server itself? We are ready..
Saji_Urumies
05 Base Camper

Re: Prognosis Self Monitoring

Hi,

We would like to install Prognosis Self Monitoring Surveillance solution, could anyone please share the executable ?

thanks and regards,
saji
Adam_Annen
Community Manager

Re: Prognosis Self Monitoring

Hi Saji,

Prognosis Self Monitoring is installed by a support staff member. I will have one of my team reach out to you and Tonia and arrange a 1 hour session to assist you with the install. This 1 hour engagement is free of charge and part of our proactive support initiative.

The install only takes 5-10 minutes. The rest of the hour is training you on it's optimal use and addressing any critical problems it initially detects.
- It does come with both install directions and usage docs but we feel the best advantage is running through them with you.

You should receive an email today suggesting some times for the session.
Tonia K
05 Base Camper

Re: Prognosis Self Monitoring

This is a request to install the self monitoring module to our managing server.

Tonia Kimura
Adam_Annen
Community Manager

Re: Prognosis Self Monitoring

Tonia K said
This is a request to install the self monitoring module to our managing server.

Tonia Kimura  


Hi Tonia,

Because Scot knows your environment best and has a good working relationship with you, I had asked him to deploy this with you. It is important that both yourself and Saji are present on that call as its mainly training (50 minutes worth).

I'll talk to Scot again and ensure he reaches out today to set a time