Prognosis Reports are not populating on cucm reporting page

[kashyap]

Hi All,

I have observed that the below reports for cucm are not populating in cucm reports page:

1. Utilization by Product (Phone Model)
2. Detailed Utilization by Product (Phone Model)
3. Calls Completed by Category
4. Calls Completed by Category - Video
5. Calls Rejected Percentage
6. Calls Throughput by Media Type
7. Conference Utilization
8. Voice Quality by Cluster
9. Voice Quality by Customer
10. Voice Quality by Site

Can anyone help me how to resolve this issue?

Regards,

Kashyap.

[SCOTT_BALDWIN · Accepted solution]

Hello @kashyap,

The missing data is likely caused by any of the following:

1. The Database Collection(s) for the CUCM is/are not running.
   • Check the CUCM Database Collections in the Prognosis Windows Client or Admin Web UI to verify the collections are running.
2. Perfmon queries are failing.
   • Check the CUCM collector logs.
3. SNMP queries are failing.
   • Check the CUCM collector logs.

The Support Team can help isolate the cause. If you would like to work with someone in the Support Team for this issue, please open a case to continue more focused troubleshooting.

Thank you,
Scott Baldwin