cancel
Showing results for 
Search instead for 
Did you mean: 

Prognosis CC - No AES license figures folllowing server upgrade

Jonathan_Mc
IR Partner

Prognosis CC - No AES license figures folllowing server upgrade

Hi,

 

Are there any known issues with prognosis and AES 6.3.3 ? We have recently upgraded our environment to the latest software/system platform and we no longer see any license figures under the AES License usage dashboard. It's all blanked out- we do get SNMP data from other server atrributes- SNMP status/server fields are all populating data.

 

Thanks

1 REPLY 1
RickS
Staff

Re: Prognosis CC - No AES license figures folllowing server upgrade

Jonathan,

This sounds as if the AES SNMP agent may not be returning the data that Prognosis is requesting.   You can test it by running some test walks on the Prognosis monitoring server within an administrator command prompt.  It appears our SNMP collector is looking for 3 specific SNMP OIDs for this data:

- avAesDlgLicenseTable  .1.3.6.1.4.1.6889.2.27.2.1.4.13 
- avAesCvlanLicenseTable .1.3.6.1.4.1.6889.2.27.2.1.2.15 
- avAesTsapiLicenseTable  .1.3.6.1.4.1.6889.2.27.2.1.3.24

 

I am not sure which version of SNMP you are using to poll the AES. I will provide examples for version 2c.  

from the <drive>:\Prognosis\Server\Configuration command prompt:

..\snmpwalk -m All -v 2c -c <snmpcommunity> <AESIPaddress> .1.3.6.1.4.1.6889.2.27.2.1.4.13 

..\snmpwalk -m All - v 2c -c <snmpcommunity> <AESIPaddress> .1.3.6.1.4.1.6889.2.27.2.1.2.15 

..\snmpwalk -m All -v 2c -c <snmpcommunity> <AESIPaddress> .1.3.6.1.4.1.6889.2.27.2.1.3.24

 

There are many options in version 3 and it all depends on how you have the SNMNP agent configured  Here are examples based on MD5 authentication Prototcol and DES Privacy protocol:

 

..\snmpwalk -m All -v 3 -n "" -u <username> -a MD5 -A "<MD5passphrase>" -x DES -X "<DESpassphrase>" -l authPriv <AESIPaddress> .1.3.6.1.4.1.6889.2.27.2.1.4.13 

 

 

..\snmpwalk -m All -v 3 -n "" -u <username> -a MD5 -A "<MD5passphrase>" -x DES -X "<DESpassphrase>" -l authPriv <AESIPaddress> .1.3.6.1.4.1.6889.2.27.2.1.2.15

 

 

..\snmpwalk -m All -v 3 -n "" -u <username> -a MD5 -A "<MD5passphrase>" -x DES -X "<DESpassphrase>" -l authPriv <AESIPaddress> .1.3.6.1.4.1.6889.2.27.2.1.3.24

 

If you are not using Privacy protocol, you can remove the values for that, and use the "authNoPriv" option instead of "authPriv" 

 

Ok, that being said, if you do not get values returned, it would appear that Avaya may have changed something and that would be a question for Avaya as to what OIDS they may have changed to, or if it is available at all anymore.  I am curious what you find.  Our support team would certainly benefit from the info so that we can get with Avaya as well. 

 

 

 

 


If my answer helped you today, please be sure to mark the 'Accept as Solution' button to help others find the answer.