Description: When opening the Prognosis Administration, version 10.x & 11.x , the main two windows do not load and have the following errors showing:
Error loading systems
&
Node not found
The underlying errors refer to https:\\localhost:6767 not being available.
Solution: the likely cause of this is that something else has a listener on the 6767 port. To locate the problem application do the following:
1. Open a command prompt and run the following command:
netstat –ano | findstr 6767
2. Examine the output and see the PID that is being registered against the LISTENER line (It should be the numerical number on the far right)
I.e.
TCP 0.0.0.0:6767 0.0.0.0:0 LISTENING 3056
3. Check Task Manager and enable the PID column and then sort by PID and locate the PID from step 2.
4. If you know the application that this belongs to you should do one of the following:
4a. Disable this application and restart Windows (Ensure it does not start up with the restart)
4b. Modify this app
