Monitor standalone voice gateway router services

[Timon_Dennis]

Does Prognosis have the ability to monitor processes running on a standalone Cisco voice router? I have onboarded a Cisco 3945 voice router via the CISCODEV configuration file, but so far have only been able to retrieve general system KPI and hardware health metrics. I am looking to try to capture and monitor whether the Cisco SCCP process is active on these routers and didn't know if it could be done via Prognosis. Not sure if the standalone routers are limited to the IPTDevice data definitions.

Thanks!

[Anon]

Hi Tim,

It seems like the information you are looking for can be found in the cpmProcessTable under the CISCO-PROCESS-MIB providing that the voice router you have supported that MIB. The table should contain generic information on all active processes on the devices including "cpmProcessPID","cpmProcessName","cpmProcessTimeCreated","cpmProcessAverageUSecs"

Sample data from a test VG gateway that I have lab is showing:

"221","PDU DISPATCHER","22 minutes 11 seconds","210","1.221"
"222","SNMP ENGINE","22 minutes 11 seconds","2094","1.222"
"223","IP SNMPV6","1 minute 14 seconds","0","1.223"
"224","SNMP ConfCopyProc","1 minute 10 seconds","0","1.224"
"225","SNMP Traps","1 minute 14 seconds","0","1.225"
"226","Collection process","1 minute 44 seconds","0","1.226"
"227","SCCP Telephony Control Applicat*","22 minutes 6 seconds","238","1.227"
"228","SCCP Application","22 minutes 6 seconds","1207","1.228"

It looks like the name of the process might be truncated and ended up with * at the end.
Hope this minor thing in the MIB is ok with you.

If so, either you can raise this with our consulting team. They should be able help you with the implementation very much immediately.
Other alternative would be to raise a formal request for enhancement and Product Management will then see when we can include that feature by weighting it amongst the other potential roadmap items that we have.

[Timon_Dennis]

Thanks for the reply and info. I too, had identified the necessary info be captured in the PROCESS MIB when I walked the device, but just couldn't seem to find an out of box record definitions for those particular MIB objects that were able to be polled in Prognosis for the routers. Was hoping to avoid having to go through a custom consulting request, but will certainly keep that in mind if we choose to go that route. Thanks again!

[Anon]

Hi Timon,

Just to let you know we will be adding a new record to cover that as part of 11.4. The new record should be called CiscoDeviceProcess (DEVPROC), but I guess everything will be finalised when we general release 11.4 officially.